- Ticket

Welcome to the Ticket Tab of the Advanced Dashboard, your centralized platform for managing customer support tickets and enhancing service delivery. Designed to provide comprehensive insights into ticket-related metrics and activities, this tab empowers you to streamline ticket resolution processes, optimize resource allocation, and improve customer satisfaction.

Here's a brief overview of the sections available in the Ticket Tab:

1. Tickets

• Unresolved Tickets: Monitor the total number of unresolved tickets in the system, providing insights into ongoing customer issues and support requirements. By clicking on the ticket count, you can navigate to the Tickets module, where you can access detailed information about each unresolved ticket, facilitating timely resolution and customer support management.

• Resolved Tickets: Monitor the total number of tickets that have been successfully resolved, providing insights into the effectiveness of your customer support efforts. By clicking on the ticket count, you can navigate to the Tickets module, where you can access detailed information about each resolved ticket, including resolution details and customer feedback. This feature facilitates performance analysis and continuous improvement of your support processes.

2. Total Unassigned Tickets

Keep track of the total number of tickets that have not been assigned to any specific employee or agent for resolution. By monitoring unassigned tickets, you can ensure prompt assignment to appropriate personnel, preventing delays in addressing customer inquiries or issues. This feature enhances efficiency in ticket management and contributes to maintaining high levels of customer satisfaction.

3. Type Wise Ticket

Visualize tickets categorized by their type, such as Technical Issues or Billing Inquiries, to gain insights into the nature of customer inquiries and support needs.

4. Status Wise Ticket

Monitor ticket status categories like New, In Progress, or On Hold, to track the progress of ticket resolution and identify areas for improvement in the support process.

5. Channel Wise Ticket

View tickets segmented by the channels through which they were received, such as Email, Phone, or Chat, to manage and optimize multichannel support operations effectively.

6. Open Tickets

Access a list of tickets that are currently open and being addressed by support agents. This feature provides real-time visibility into ticket activity and progress for efficient monitoring.

With these powerful features, the Ticket Tab of the Advanced Dashboard equips you with the tools and insights needed to deliver exceptional customer support, resolve issues efficiently, and drive customer satisfaction. Let's explore each section in detail to unlock the full potential of your ticket management capabilities.